01132 86574401132 865744

Craftsman Cues Ltd 51 High Street, Kippax, Leeds, West Yorkshire, LS25 7AH, United Kingdom.

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01132 86574401132 865744

Craftsman Cues Ltd 51 High Street, Kippax, Leeds, West Yorkshire, LS25 7AH, United Kingdom.

About Us

Craftsman Cues are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@craftsmancues.com

Our Contact details:
Craftsman Cues Ltd
51 High Street, Kippax, Leeds, LS25 7AH, England
Phone: 01132 865744
Fax: 01132 865744
Email: sales@craftsmancues.com
430 9547 50

Making A Purchase

Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payments over £12.00. Any orders under £12 must be paid by cash cheque or postal order payable to Craftsman Cues Ltd.

Craftsman Cues Ltd
51 High Street
Kippax
Leeds LS25 7AH
England

If you are shopping from North America or anywhere else outside the EEC then we can only accept payments by Paypal or bank to bank transfer.

We accept most major cards, VISA, Master Card, Swith Solo. (Apart from Electron) You may send your credit card information via phone, fax if you prefer, to (+44) 01132 865744

Shipping And Handling

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Delivery Schedule

We deliver your order as soon as possible. We will normally send your order to you in 2 to 3 business days . International orders are generally received in under 5 days.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

All prices include VAT with no exceptions. Please note, countries outside the EEC may have to pay import duty.

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction.
All products come witha 6 month warranty against faulty workanship.

If the item is faulty or damaged then we can either send a replacement or refund all costs including postage.
We can only accept returned items if they are received in the same new condition and have not been used, and will also require a copy of the receipt or the receipt number.

Reaching Us

Our Contact details:
Craftsman Cues Ltd
51 High Street, Kippax, Leeds, LS25 7AH, England
Phone: 01132 865744
Fax: 01132 865744
EMAIL: sales@craftsmancues.com

Privacy Policy INTRODUCTION
In this privacy policy, "we" and "our" relates to Craftsman Cues Ltd, company number 04442638, a company registered in England.
"You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from Craftsman Cues Ltd, or is making an enquiry.

HOW WE USE YOUR PERSONAL DATA
We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.
Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry.
We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.
We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.
If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.
We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.
We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.

WHAT DATA DO WE HOLD?
We hold the personal data that you supplied in the course of placing your order or enquiry.
The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.
We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.
We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.

HOW WE HOLD YOUR PERSONAL DATA
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.
If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.
Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.

CO-OPERATING WITH LEGAL AUTHORITIES
If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.

TARGETED ADVERTISING
Our Legitimate Interest is to provide marketing information to people who have shown their interest in our products or who choose to follow us on social media pages..
The third-party processors that we use are large responsible companies or organisations and we are sure they have appropriate technical and organisational measures in place to protect your data. Many of these use sub-processors themselves such as cloud services like Amazon Web Services or Microsoft Azure to run their own services. In the case of payment processors, the entire banking infrastructure lies behind them and they pass data to Visa, Mastercard, other similar schemes, the relevant card issuer and acquirer.

AUTOMATED PROCESSING
Some advertisers, particularly Facebook and Google (but there are others), are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalisation.

YOUR RIGHTS
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.
You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.
You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.
You can exercise any of these rights by contacting us using the details below.
You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.

HOW TO CONTACT US
If you have any questions or concerns, please do not hesitate to contact us through our contact us form, or by phone on 01132 865744

Returns Policy

RETURNS POLICY.
Stock Items: If an item is faulty, we will glaldly exchange or refund all costs back to the customer.

Cues made to order: If we have specially made a cue to your specific dimensions to suit you, then we can not offer the same returns policy. It is the responsibilty of the customer to know what they are ordering and provide the correct specifications. Any incorrect measurements selected at the time of ordering are the responsibilty of the customer.

If the item is faulty or damaged then we can either send a replacement or refund all costs including postage.
We can only accept returned items if they are received in the same new condition and have not been used, and will also require a copy of the receipt or the receipt number.

PRIVATE POLICY. Craftsman Cues Ltd do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.